Not a good place. I own everything Apple and my recommendation is to get everything either online or elsewhere. There seems to be an issue every time I go to this store. The last time I went, I bought a MacBook Pro and I really wanted to get Beats Studio3 Headphones, but the guy who was providing us service was being mistreated for taking too long with us by other employees, he got really nervous, he messed up our order twice, and I couldn’t get the headphones at the end. Meanwhile my dad was being targeted by an employee named Rachel. He complained about his experience on social media and when he came back to the store, a month later, he was threatened by the manager of the store for complaining on social media! This place is ridiculous.
Headphone jack messed up on iPhone 5. Got there 45 minutes before they opened and waited in line only to be told "it's an internal problem that can't be fixed and you'll have to buy another phone." That's an exact quote from the Apple representative. Not "we don't fix that component" or "we no longer have that part available for an iPhone 5." I looked at a couple of phones at the Apple Store then googled local phone repair shops. Had it fixed 45 minutes later for $41 at a local shop. Do they really need to lie to their customers to sell new phones?
I took my old iPhone 5 to this store because the battery is swollen to 2X the original size. I called Apple to find out what to do and they said to take it to the store. I also called the store to confirm. When I got there, it was extremely crowded and I was given a spot in line and was told I could shop for a bit until they got to me. I didn't want to have the phone in the car with me, much less walk around and shop with it. I don't ask for favors often but I don't think that I am out of line to expect to be placed at the front of their line in a situation like this. Shame on you Apple for selling a product that becomes potentially dangerous and then not helping protect your customers. We spend a lot of money and time on your products and deserve better than this.
I tried several times to speak with someone by phone at the store before making an hour drive to no avail. Made the drive and had 40 minutes before closing time. Guy welcomes us and asks what he can help us with, we explain and he tell us they were taking no more walk ins today. Horrible, wasted 2 hours of drive time for nothing.
APPLE SHOULD IMPLEMENT AN AUTOMATED MESSAGE THAT STATES EXPECTED WALK IN CUTOFF TIMES FOR THE DAY TO ELIMINATE THE TRAVEL TIME LOSS.
This review is in regards to a customer service issue...The Genius Bar rep, Josh, aka JD has a very BAD attitude and customer service. His pants were sagging way BELOW his waist and had on a slouchy beanie hat. He insulted my intelligence although I have a doctorate degree and I am tech savvy. I had to pay for a problem that was the result of Apple and not me and yet was not respected. I spoke to the manager and he was also NOT receptive to my issues/concerns. He told me that the employee complied with dress code--pants sagging below your waist is not proper customer se vice etiquette or progressional. The manager was NOT apologettic. This is BAD business and customers should NOT be treated this way. I have been to Saddle Creek on various occasions and I have NEVER been treated this way.
Apple Saddle Creek is a US Electronics Store based in Germantown, Tennessee. Apple Saddle Creek is located at 2031 West St, Germantown, TN 38138, USA.
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