Office staff was rude, claiming it was my own incompetence.
Very Disappointed, in organization of the businiess/financial management.
We have a 100% preventative dental plan, that covers all preventative care at $0 out of pocket. As we are new to the area, I check with our online dental referral network, and found this practice listed as a participating plan provider.
The dentist is great she takes her time 2 figure out what is best for u and who ever the other person that posted about the the lady at the front desk it can't be the younger black lady I can spell her name right but it's some like marqesha bc she is awsome my all around visit was great i love my new dentist
Very professional and great at what they do with an added touch of friendliness and compassion. Much respect goes to my dentist, Dr. Labella!!
Now I am out $268 out of pocket cost, because they were completely incompetent regarding their financial services.
However 1 month later, we got billed directly as their claim was denied as they are not a participating provider. I discussed with our insurance coverage, and the office staff but they were of no use.
If my office staff treated my patients that way, I would clean house on the office personnel.
Taylor was great. I don't like going to the dentist but she made it as good an experience as I could have hoped for. Thank you!
Since my last experience with a dental appointment this time I I called to verify my appointment as well as talk to them about my insurance. They told me to go online and fill out three forms which I attempted to do but it kept jumping off line which that happens. I also ask specifically about verification of insurance prior to the appointment since we were going to be doing the consult and procedure on the same day which would be a Saturday. They said we don't get information prior to the appointment we wait until you are here. I discussed that I had a dental and medical insurance that would cover at anesthesia as well as the general process. I told them I needed to find out what would be the out-of-pocket and they said that would be discussed at the consultation. I said to Brooklyn that my insurance and dental would cover up to $2000 and ask if that would cover it and she is assured me that she had not seen A case similar to the one I have that was over $2000. I said so they did tha work and anesthesia $2000 no more and she responded I haven't seen it so you should be OK. So I go to the appointment I get there I fill out the paperwork and wait for the doctor to see us. He came within about 30-45 minutes of waiting in the back and explains the procedure and shows us the x-rays and he was very polite. Then we waited for probably another 30 to 45 minutes while they showed us what insurance would pay and what we would have to pay. The total of that I was going to have to pay out-of-pocket was over $1000. I ask if they included both insurances. I was told no the medical part I would have to pay out-of-pocket now and then put it on the insurance to see if they would pay. The thing is I already asked them about that and I was told that they would take care of that when I got to the office and showed proof of insurance to them. So now because as Brooklyn puts it "we don't know that" referring to what my medical insurance would cover I said that's why I ask you before hand and I could've taken care of this prior to this appointment now I have to find someone else. She was not helpful she did not offer any suggestions other than repeating herself "well we don't know that." Spent 3 1/2 hours in travel time and sitting in the office for nothing but aggravation. Brooklyn is a shallow not quite bright individual that I don't care deal with again.
I called to schedule my children's appointment, and to validate if they accepted my insurance. Which they confirmed.
Why would I have chosen to go there when we have 100% coverage of preventative care, I certainly would not have if they were upfront regarding their insurance payments.
So the reason for the one star is for the insurance situation with Brooklyn. Everyone else was Nice.
Dentists, and hygienist were fine.
I would not recommend this disorganized practice to anyone.
We received excellent care.
Think twice before you go, questionable business practices make you wonder if they are just trying to swindle you.
American Family Dentistry Germantown is a US Dentist based in Germantown, Tennessee. American Family Dentistry Germantown is located at 7700 Poplar Ave Suite 212, Germantown, TN 38138, USA.
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