Carol is the best, seriously! She will genuinely take care of you.
Come here a few times every year. They always go out of their way to help me find what I'm looking for and help with sales. Some sales associates are better than others. Find one who goes out of their way and always request to come in when he or she is working.
Best sales people working in this store, +best customer service.
This may rank as one of the worst customer services experiences I have had. I drove from midtown with the intention of making a few purchases ( I wanted new suits, chinos, etc.) but literally no one was working. I, along with several other customers, were standing around waiting for help for about 15 minutes. When someone finally showed up, I was ignored for about 10 more minutes. I eventually got frustrated enough and left. Only on my way out did someone even acknowledge us. I won't be back.
Fantastic service every time I come here. Some of the associates even call me by name when I come in. Repeat customer again and again!
Brooks Brothers is a US Clothing Store based in Germantown, Tennessee. Brooks Brothers is located at 7509 Poplar Avenue, W-3, Germantown, TN 38138, USA.
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